Tema: MS Support policies W2K ir W2K3 - gal kas aktualu
Autorius: justas.p@work.lt
Data: 2009-09-16 15:30:23
Windows 2000 Server
Extended Support for Windows 2000 Server will end on July 13, 2010. At this
time, Windows 2000 Server will no longer be publicly supported. You will be
able to continue using "Self-Help Online Support"*
Windows Server 2003 and Windows Server 2003 R2
Also on July 13, 2010, Windows Server 2003 and Windows Server 2003 R2 (at a
supported service pack level) will move from the Mainstream Support phase to
the Extended Support phase. During the Extended Support phase:
a.. Microsoft will continue to provide security updates and paid support
(Example: Premier and Essential support, per-incident telephone/web support,
etc.)
b.. Customers will continue to have access to all security updates and
Self-Help Online Support options (Example: Knowledge Base articles, online
product information etc.)
c.. Non-security hotfixes developed during the Extended Support phase will
be provided ONLY to customers who enroll in Extended Hotfix Support (EHS).
Please note: If you'd like to enroll in EHS, customers must already have a
Premier Support contract. In addition, customers must enroll in EHS within
the first 90 days of the Extended Support phase. Program and per fix fees
may also apply. Customers with Software Assurance can enroll in EHS at any
time.
Service Pack 3 for Windows Server 2003
We have received inquiries from our customers and partners on whether or not
there will be a need for a Service Pack 3 for Windows Server 2003.
Microsoft will not have a SP3 release for Windows Server 2003.
To Summarize...
a.. Self-Help Online Support* will be available for Windows 2000 Server
after Extended Support before it ends on July 13, 2010.
b.. Windows Server 2003 and Windows Server 2003 R2 will begin an extended
support phase on July 13, 2010
c.. There will be no Service Pack 3 for Windows Server 2003
*Self-Help Online Support is available throughout a product's lifecycle and
for a minimum of 12 months after the product reaches the end of its support.
Microsoft online Knowledge Base articles, FAQs, troubleshooting tools, and
other resources, are provided to help customers resolve common issues.